Water Loss FAQ:

Q: How long does the drying process usually take?

A: The amount of time it takes for complete restoration really depends on the extent of the water damage. What materials might be wet, the length of time they’ve been wet, and how much the building materials may have absorbed. Extracting water and drying carpet and pad usually is a 1-3 day process, drying sheetrock walls usually is a 1-2 day process.

Q: How do you know what is wet?

 A: We use instruments and meters designed to detect and determine the moisture content of building materials. Our goal is to bring the moisture levels down to a normal pre-loss state. Most structural materials (wood, plaster, sheetrock, etc) will hold excess moisture but won’t show visual signs of damage. If these materials are left to slow dry, that excess moisture can initially produce musty odors and quickly trigger a mold growth process. We also use thermal imaging cameras to help us find trapped moisture within ceiling and wall cavities. Penetrating meters may also be used to find sub-surface moisture when water has passed beneath the surface.

Q: My contractor said the sheetrock should be removed, why do you think you can dry it?

A: When sheetrock is wet it is considered to be in a damaged state or damaged condition, which is a temporary condition. Sheetrock dries quickly if the conditions are conducive to drying. Once dry, sheetrock will regain its strength and integrity.

If a decision has been made to remove sheetrock, that process should start in a reasonable time frame, to avoid mold contamination.

Q: If my walls are wet, isn’t it cheaper just to replace the sheetrock compared to the cost of drying it?

A: Replacing wet sheetrock is always an option. There are several variables that you might want to consider in your decision.

  • Cost– Usually drying sheetrock is a cheaper alternative vs. replacing it. Even though sheetrock as a commodity is relatively inexpensive, the larger cost involved is the labor to hang and finish the sheetrock.
  • Time– Usually drying sheetrock walls or ceilings is a 1-2 day process vs. the potentially pain staking process of replacement.
  • Convenience- Usually drying sheetrock is less of a hassle vs. the hassle that can come from the tear-out of the old sheetrock and the sanding of the new sheetrock. This may not only affect the water damaged room, and its contents, but could also get picked up in the HVAC system and be distributed throughout the house. If sheetrock is replaced, you will need to also need to factor in the time to re-finish (paint, wallpaper, etc.) the room.

Q: I am not having Chavez complete the drying on my property and your technicians are asking me to sign a “Refusal of Recommendations” document, why?

A: Our Refusal of Recommendations is a written agreement which ensures that both of us understand the situation. We will always follow your direction, even if we don’t think it is the best answer. If a problem should arise as a result of incomplete drying, this document serves as a reminder to both of us, that we were asked to stop what we thought was important to the restoration of your property.

Our goal is to provide you with the best restoration recommendations based on our training and over 50 years of experience in water restoration. Naturally, you as the property owner would make the ultimate decisions regarding what work is performed on your property.

Q: I turned off some of the drying equipment early yet I am still being charged for the rental, why?

A: We always prefer that you allow us to determine when the drying is complete since we confirm the actual drying process has taken place with instruments designed to detect and determine moisture content.

As for the charges, the actual rental charge is based on the equipment being on the job site. The daily rental charges accrue as the individual equipment is placed on site, and continues until each piece is returned from the site.

Naturally, we would discount the daily rental charge if we were unable to pick up the equipment because of our scheduling conflict.

Q: My insurance company has sent out their preferred vendor to assess the damage and they think some of the structure will dry out on its own, does that sound right?

A: No, that sounds risky. The only advantage I can see is cost savings for your insurance company. Anytime building materials are wet, they are in a damaged state and if left to dry naturally there is a high probability that your water damage will become a mold problem.

Q: Your crews mentioned using dehumidifiers to avoid “secondary damage”, what exactly does that mean?

A: Secondary damage would be considered damage to all surfaces that didn’t actually get wet. As a result of exposure to high humidity, these materials will absorb that excess moisture, causing swelling, cupping, buckling, rusting or mold damage.

Prolonged exposure to this high moisture or elevated humidity will lead to a much more costly environmental (mold) problems if left in that condition.

Q: I got an estimate for $1,200.00 for drying out my basement, but the carpet new it was only $1,000.00. Wouldn’t it be better just to replace my carpet again?

A: There is no doubt that restoring a finished basement from water damage can be an expensive proposition. But, when comparing the full cost of replacing vs. restoring, you may see that restoring is much more reasonable way to go.

Usually, a water damaged basement is a bigger problem than just wet carpet and pad. How much water and how long it’s been wet become important cost factors? The answer to both of those questions can bring building materials and contents into the cost equation.

Even in a replacement situation, the carpet and pad most likely would still need to be extracted before they were removed. Once they are out, it’s likely the entire basement airspace, building materials, and contents would still need to be dried out to avoid mold problems. And then you would have the cost of the new carpet and pad.

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