Water Damage FAQs

Q: How long does your drying process usually take?

A: The amount of time it takes to complete a water restoration project depends on the extent of the water damage, what materials might be wet, the length of time they have been wet, and how much the building materials can absorb.



Fire Damage FAQs:

Q: Why do you recommend cleaning after a small fire, even if I only have a smoke odor?

A: When you have even a small fire, the resulting damage will be smoke (soot) damage and odor.  The odor is a result of the soot residue being present.  Soot particles are microscopic and can be seen only in mass once there are enough to fill the air.  Once airborne, pressure causes the soot to rise and move toward colder oxygen.  Smoke damage within a structure is tough to contain to a single room or a single floor.



Mold FAQs:

Q: I might have mold in my home, should I be concerned?

A: Keep in mind that we all deal with mold spores daily in both our indoor and outdoor environments.  It is never really a question of whether you have mold in your home, but more a question of “is the mold in my home out of control?”.



Insurance FAQs:

Q: My insurance company says I need to get other estimates.  Is this true?

A: Many times, that is the impression that is given, but you are not required to get other estimates, nor are you required to accept the low bid for the work that needs to be completed.  If there is an excessive amount of pressure placed on finding lower estimates, that may tell you that your insurance company is more concerned with saving their money than they are with correctly restoring your property.



Environmental Cleaning FAQs:

Q: What does Environmental Cleaning mean?

A: Environmental Cleaning is our name for cleaning things that cannot be seen, like microorganisms.  Typically, our cleaning services revolve around cleaning for appearance.  Environmental Cleaning is a reduction of organisms that may be potentially troublesome allergens.  This can include pollen, household dust or dust mites, animal dander, mold, bacteria, viruses and tobacco smoke residues.



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